FAQ
Frequently Asked Questions
Here you will find answers to frequently asked questions.
Do I need to verify myself?
Yes, we adhere to strict compliance and anti-money laundering guidelines, hence verification is inevitable. For larger transactions, we reserve the right to conduct an examination of the source of funds.
How can I cancel my account package?
You can request the cancellation directly in the app. Your account will be closed after the expiration of the completed term.
Where can I get my card blocked?
If you have lost your card or want to block your card, you can do this directly in the app under ‘Cards’.
How can I freeze my card?
You can freeze your card directly in our OneBanking app or use this link to freeze your card now.
What are the exchange rates for card transactions?
Our fee schedule will go live when the app is released.
